Support
Support

Q: What does the production capability TOUPWELL have ?

We can supply 30,000-50,000PCS per month 

Q: How to be the agent or distributor ?

It will depend on your market location and your order volume per year, because we have the agent in some Countries already, please contact with us to negotiate in details.

Q: How can I choose the right products ?

Please contact with us by email or call, and tell us your requirements for the products,  our Technical Team will contact you in time to provide best solutions for you.

Q: What the shipment way do you have?

By Express like FEDEX, DHL, UPS,TNT(door to door)-

By airplane (airport to airport)

By Train

By Sea(seaport to seaport)  

By FCA-you can appointed your forwarder to arrange the shipments

Q: What the products package way?

Normally our standard box is netural.We accept ODM box design.This will need negotiate about the cost 

Q: How about your After-sale service?

We have professional After-sale team in order to help our client to solve the problems.Our team will online 7/24 to help you

Q: Which payment way do you support?

We support T/T if you have other payment requirement, we can discuss together.

Q: What certification of the thermostats do you have?

All of our products has CE,ROHS.Some got RED.FCC.REACH

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