FAQ
FAQ

Q: What does the production capability TOUPWELL have ?

We can supply 30,000-50,000PCS per month 

Q: How to be the agent or distributor ?

It will depend on your market location and your order volume per year, because we have the agent in some Countries already, please contact with us to negotiate in details.

Q: How can I choose the right products ?

Please contact with us by email or call, and tell us your requirements for the products,  our Technical Team will contact you in time to provide best solutions for you.

Q: What the shipment way do you have?

By Express like FEDEX, DHL, UPS,TNT(door to door)-

By airplane (airport to airport)

By Train

By Sea(seaport to seaport)  

By FCA-you can appointed your forwarder to arrange the shipments

Q: What the products package way?

Normally our standard box is netural.We accept ODM box design.This will need negotiate about the cost 

Q: How about your After-sale service?

We have professional After-sale team in order to help our client to solve the problems.Our team will online 7/24 to help you

Q: Which payment way do you support?

We support T/T if you have other payment requirement, we can discuss together.

Q: What certification of the thermostats do you have?

All of our products has CE,ROHS.Some got RED.FCC.REACH

Q: How long about the warranty of the goods?

We support 24 months warranty, during the warranty, if there is any unqualified, we will fix or replace them for you freely.



Q: What about the estimated time date of the order?

For sample order, it will need 1-3 working days; for bulk order, it will need 2-3 weeks; for OEM order, the ETD will depends on the specific requirements of the order.

Q: What is the MOQ of your products?

Normal order with our logo or netural . the MOQ is 50pcs.

OEM logo MOQ300PCS 


Q: Are you manufacturer? Can I visit your factory?

Yes, we are manufacture, we have our own factory ,R&D Dept and Sales Team. We warmly welcome our clients to visit our factory.


Q: Can I order sample for test? How long can I get a sample?

Of course it is okay to order sample for test, we support it. And for our normal products we can send sample to you immediately after we get your sample payment. And the shipping time is around 5-7 working days.When you place the formal order, we will return back the sample costs to you.


Q: Can you help me customize it? Can you provide OEM/ODM services?

We can provide OEM/ODM services. Our company has 17 years of research and development experience in this industry. We can provide a one-stop solution from temperature controller research and development to finished products

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